Welcome to Real Estate Ai! We provide software for the creation of digital property brochures (BrochureMAX) social media campaigns (SocialMAX) for real estate agencies, offices and agents listing property for sale or lease (Services), as set out in more detail on our website (Site).
In these Terms, when we say you or your, we mean you as an individual if you are accepting these Terms for yourself. If you are accepting these Terms on behalf of an entity (such as your employer) and you are authorised to do so, then you or your means that entity. When we say we, us, or our, we mean Real Estate Ai Pty Ltd (ACN 685 295 283).
These terms and conditions (Terms) and any Order agreed between the Parties form our contract with you, and set out our obligations as a service provider and your obligations as a customer. You cannot use the Services unless you agree to these Terms.
Some capitalised words in these Terms have defined meanings, and each time that word is used in these Terms it has the same meaning. You can find a list of the defined words and their meaning at the end of these Terms.
Please read these Terms carefully before you accept. We draw your attention to:
We may receive a benefit (which may include a referral fee or a commission) should you visit certain third party websites through a link in the Services, or for featuring certain goods or services on the Services.
These Terms do not intend to limit your rights and remedies at law, including any of your Consumer Law Rights.
1.1 You accept these Terms by the earlier of:
(a) signing and returning an Order to us;
(b) confirming that you accept these Terms via any method of communication, including email, our website, or other digital platforms; and/or
(c) making part or full payment of the fees.
1.2 These Terms apply from the time you accept these Terms, until the date set out in an applicable Order or otherwise on the Platform, unless terminated in accordance with their terms (Term).
1.3 Subject to your compliance with these Terms, we will provide you with access to the Services.
1.4 Where we require access to your premises or computer systems in order to provide the Services, you agree to provide us with such access free from risk to the safety of our employees and contractors.
1.5 We will not be responsible for any other services unless expressly set out in these Terms or on our Site.
1.6 If we provide you with access to any new or beta services, you acknowledge that because of the developmental nature of such services, you use them at your own risk and we have no obligation to maintain or provide error corrections. Any new or beta services we provide you with access to are for evaluation purposes only and not for production use, and we may discontinue those services at any time at our sole discretion.
1.7 Where you engage third parties to operate alongside the Services (for example, any third-party software systems you wish to integrate with the Services), those third parties are independent of us and you are responsible for (meaning we will not be liable for) the goods or services they provide, unless we expressly agree otherwise.
1.8 We may amend these Terms at any time, by providing written notice to you. By clicking “I accept” or continuing to use the Services after the notice or 30 days after notification (whichever date is earlier), you agree to the amended Terms. If you do not agree to the amendment, you should cease using the Services. If you have paid upfront for recurring access to any of the Services (excluding one-time purchases) and you would like to cancel them, please contact us in writing within 30 days of receiving notice to cancel that recurring access and we will issue you a pro-rata refund for such Services.
2.1 During the Term, you may request us to supply the Services by notifying us online, by email or by any other process which we may advise to you, from time to time (Order Request).
2.2 We may, in our discretion, accept or reject an Order Request. If we accept the Order Request, we will provide you with a formal Order, and once the Order is agreed by both Parties in writing it will be binding in accordance with these Terms and the Order.
2.3 Each Order is subject to, and will be governed by, these Terms and any other conditions expressly set out in the Order. To the extent of any ambiguity or discrepancy between an Order and these Terms, these Terms will prevail.
3.1 You must sign up for an Account in order to access and use the Services. We may create your Account as part of our onboarding process, or where available, you may self-register on our Platform.
3.2 You may invite Authorised Users to access and use the Services under your Account. You are responsible for ensuring that your Authorised Users comply with these Terms. You may change who your Authorised Users are at any time through your Account, and what access rights or permissions they have when using the Services. Any limitations on the number of Authorised Users you can have will be set out in your Account or on the Services.
3.3 While you have an Account with us, you agree to (and to ensure your Authorised Users agree to):
(a) keep your information up-to-date (and ensure it remains true, accurate and complete);
(b) keep usernames and passwords secure and confidential, and protect them from misuse or being stolen; and
(c) notify us if you become aware of, or have reason to suspect, any unauthorised access to your Account or any logins linked to your Account.
3.4 If you close your Account, you and your Authorised Users will lose access to the Services.
4.1 You may choose to purchase Services from us, as set out in our Order (Paid Services). Paid Services may include one-time purchases or recurring Services. You must pay all amounts due under these Terms in accordance with these Terms or as set out in the Order (as applicable).
4.2 We may offer free trials for certain Paid Services. At the end of the free trial, you will either begin to be charged for the Paid Service or lose access to it (unless you sign up to it as a Paid Service), as specified in the trial offer you sign up to.
4.3 Details of our Paid Services, including features, limitations, fees and billing cycles (for recurring services) are set out in our Order. For recurring services, you will be billed on a regular basis, as set out in our Order, at the beginning of each billing cycle. All other Paid Services must be paid for at the time you order the Service.
4.4 Our payments methods will be set out at the time you purchase the Services in the Order, or on our invoice. If you choose to pay your fees using one of our third-party payment processors, you may need to accept their terms and conditions (if this is the case, these will be set out at the time you make payment).
4.5 You must not pay, or attempt to pay, any fees due under these Terms or as a result of your use of the Services by fraudulent or unlawful means. If you make payment by debit or credit card, you must be the authorised card holder. If payment is made by direct debit, by providing your bank account details and accepting these Terms, you authorise our nominated third-party payment processor to debit your bank account, and you confirm that you are either the holder or an authorised signatory of that bank account.
4.6 If any fees due under these Terms or as a result of your use of the Services are not paid on time, we may:
(a) suspend your access to the Services; and
(b) charge interest on any overdue payments at a rate equal to the Reserve Bank of Australia’s cash rate, from time-to-time, plus 2% per annum, calculated daily and compounding monthly.
4.7 You are responsible for paying any levies or taxes associated with your use of the Services, for example sales taxes, value-added taxes or withholding taxes (unless we are required by law to collect these on your behalf).
5.1 You agree that in order for us to provide the Services, you agree to comply with any applicable Assumptions and Dependencies set out in an applicable Order, or as set out on the Site.
5.2 To the extent that any requirements under this clause 4.7 conflict with those set out in the Order, the relevant details in the Order will prevail.
5.3 Where applicable, you authorise us to act as an administrative user on your social media and search engine (such as Google) accounts, as set out in the Order or on the Platform (Business Accounts), and take any actions necessary on your Business Accounts in order for us to provide the Services to you, including to spend money (up to the Ad Spend Budget) and post on your Business Accounts as part of the Services.
5.4 You acknowledge and agree that we are not responsible or liable for any delay or failure to provide the Services to the extent that such delay or failure arises from your failure to comply with your obligations under this clause. You agree to pay our additional costs reasonably incurred as a result of you failing to comply with this clause.
(a) the accuracy of AI-generated marketing content depends on the information you input. You are responsible for ensuring all input data is accurate and complete;
(b) human oversight is required. We are not responsible for any marketing content published or business decisions made based on AI-generated outputs;
(c) outputs may not be unique across users; however, your data will not be used for other users or to train AI systems for other users;
(d) outputs may be inaccurate or misleading due to incorrect information you provide, market data fluctuations, or AI data analysis errors; and
(e) to review and verify all AI-generated content before publication or distribution to ensure it complies with applicable real estate marketing laws and regulations.
7.1 During the Term, we grant you and your Authorised Users a right to use our basic Services in accordance with these Terms. This right cannot be passed on or transferred to any other person.
7.2 When you purchase our Paid Services, your access rights will vary based on the type of service. For one-time purchases, we grant you and your Authorised Users the right to access the purchased Service until the earlier of the specified duration of access, the termination of these Terms or your cancellation of the specific Service. For recurring services, we grant you and your Authorised Users a right to access the relevant Services only for the duration that you continue to pay for the Service, subject to these Terms. These rights cannot be passed on or transferred to any other person.
7.3 You must not (and you must ensure that your Authorised Users do not):
(a) access or use the Services in any way that is improper or breaches any laws, infringes any person’s rights (for example, intellectual property rights and privacy rights), or gives rise to any civil or criminal liability;
(b) interfere with or interrupt the supply of the Services, or any other person’s access to or use of the Services;
(c) introduce any viruses or other malicious software code into the Services;
(d) use any unauthorised or modified version of the Services, including but not limited to for the purpose of building similar or competitive software or for the purpose of obtaining unauthorised access to the Services;
(e) attempt to access any data or log into any server or account that you are not expressly authorised to access;
(f) use the Services in any way that involves service bureau use, outsourcing, renting, reselling, sublicensing, concurrent use of a single user login, or time-sharing;
(g) circumvent user authentication or security of any of our networks, accounts or hosts or those of any third party; or
(h) access or use the Services to transmit, publish or communicate material that is, defamatory, offensive, abusive, indecent, menacing, harassing or unwanted.
8.1 While we strive to always make the Services available to you, we do not make any promises that these will be available 100% of the time. The Services may be disrupted during certain periods, including, for example, as a result of scheduled or emergency maintenance.
8.2 The Services may interact with, or be reliant on, products or services provided by third parties, such as cloud hosting service providers. To the maximum extent permitted by law, we are not liable for disruptions or downtime caused or contributed to by these third parties.
8.3 We will try to provide you with reasonable notice, where possible, of any disruptions to your access to the Services.
9.1 We own all intellectual property rights in the Services. This includes how the Services look and function, as well as our copyrighted works, trademarks, inventions, designs and other intellectual property. You agree not to copy or otherwise misuse our intellectual property without our written permission (for example, to reverse engineer or discover the source code of our intellectual property), and you must not alter or remove any confidentiality, copyright or other ownership notice placed on the Services.
9.2 Brochure Creation: Where you use the Services to create property brochures, you acknowledge and agree that nothing in these Terms constitutes a transfer or assignment of any Intellectual Property Rights in the brochure template. As between the Parties, ownership of all Intellectual Property Rights in specific customisations to the template created by the Services for you, will be assigned you in accordance with clause 9.3 and subject to payment of all applicable fees under these Terms.
9.3 AI Services Output Ownership: You own all outputs generated by the AI Services using your data or inputs (AI Output), including but not limited to AI-generated marketing content, property brochures, and business recommendations. You grant us a non-exclusive licence to use your inputs solely for the purpose of generating AI Output for your use and improving the AI Services generally.
9.4 We may use any feedback or suggestions that you give us in any manner which we see fit (for example, to develop new features), and no benefit will be owed to you as a result of any use by us of your feedback or suggestions.
9.5 We do not own any of Your Data, but when you enter or upload any of Your Data into the Services, you grant us the right to access, analyse, backup, copy, store, transmit, and otherwise use Your Data for the duration of your use of the Services (and for a reasonable period of time afterwards). You grant us a non-exclusive, revocable, worldwide, non-sublicensable (other than to our related bodies corporate, as that term is defined in the Corporations Act 2001 (Cth)) and non-transferable right and licence to use, copy, transmit, store, backup, and access Your Data (or disclose it to third party service providers) solely for the purposes of:
(a) supply the Services to you and your Authorised Users (for example, to enable you and your Authorised Users to access and use the Services), and otherwise perform our obligations under these Terms;
(b) diagnose problems with the Services;
(c) improve, develop and protect the Services;
(d) send you information we think may be of interest to you based on your marketing preferences;
(e) perform analytics for the purpose of remedying bugs or issues with the Services; or
(f) perform our obligations under these Terms (as reasonably required).
9.6 You acknowledge and agree that because of the nature of the internet, the processing and transmission of Your Data by us may occur over various networks.
9.7 You are responsible for (meaning we are not liable for):
(a) the integrity of Your Data on your systems, networks or any device controlled by you or your Authorised Users; and
(b) backing up Your Data.
9.8 You represent, warrant, acknowledge and agree that any data or information that you upload to the Services will not infringe a third party’s intellectual property rights, or rights of publicity or privacy, or result in the violation of any applicable law or regulation.
9.9 When you use the Services, we may create anonymised statistical data from Your Data and usage of the Services (for example, through aggregation). Once anonymised, we own that data and may use it for our own purposes, such as to provide and improve the Services, to develop new services or product offerings, to identify business trends, and for other uses we communicate to you. This may include making such anonymised data publicly available, provided it is not compiled using a sample size small enough to make underlying portions of Your Data identifiable.
9.10 If you do not provide Your Data to us, it may impact your ability to receive the Services.
9.11 This clause 9 will survive the termination or expiry of these Terms.
10.1 While using the Services, you may share confidential information with us, and you may become aware of confidential information about us. You agree not to use our confidential information, and to take reasonable steps to protect our confidential information from being disclosed without our permission, and we agree to do the same for your confidential information. This also means making sure that any Authorised Users, employees, contractors, professional advisors or agents of ours or yours only have access to confidential information on a ‘need-to-know basis’ (in other words, the disclosure is absolutely necessary), and that they also agree to not misuse or disclose such confidential information.
10.2 However, either you or we may share confidential information with legal or regulatory authorities if required by law to do so.
10.3 We collect, hold and disclose and use any Personal Information you provide to us in accordance with our privacy policy, available on the Site, and applicable privacy laws.
10.4 You must only disclose Personal Information to us if you have the right to do so (such as having the individual’s express consent).
10.5 We may need to disclose Personal Information to third parties, such as our related companies or our service providers (for example, IT and administrative service providers and our professional advisors).
10.6 Where we are required by law to report on our activities, you acknowledge that from time to time we may request certain information from you in order to meet our requirements, and you agree to provide us with such information within the timeframes reasonably requested by us.
10.7 This clause 10 will survive the termination or expiry of these Terms.
11.1 You agree to comply with the legal requirements of the Australian Privacy Principles as set out in the Privacy Act 1988 (Cth) and any other applicable Privacy Laws that may apply to you or the supply of the Services (Privacy Laws). You must not do anything which may cause us to be in breach of any Privacy Laws.
11.2 We agree to handle any Personal Information you provide to us, solely for the purpose of performing our obligations under this Agreement, and in accordance with any applicable Laws.
12.1 You agree to comply with the Spam Act 2003 (Cth) and all other applicable laws governing electronic communications. You must ensure that you have obtained express consent from each intended recipient before sending any marketing materials in connection with or using the Services. You are solely responsible for ensuring that any marketing communications comply with these requirements.
12.2 You agree to pay any additional costs we reasonably incur as a result of your non-compliance with this clause 12.
13.1 In some jurisdictions, you may have guarantees, rights or other remedies provided by law (Consumer Law Rights), and these Terms do not restrict your Consumer Law Rights. We will only be bound by your Consumer Law Rights and the express wording of these Terms.
13.2 Subject to your Consumer Law Rights, we do not provide a refund for a change of mind or change in circumstance.
13.3 If you accept these Terms in Australia, nothing in these Terms should be interpreted to exclude, restrict or modify the application of, or any rights or remedies you may have under, any part of the Australian Consumer Law (as set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth)).
13.4 This clause 13 will survive the termination or expiry of these Terms.
14.1 To the maximum extent permitted by law, we will not be liable for, and you release us from liability for, any Liability caused or contributed to by, arising from or in connection with:
(a) your computing environment (for example, your hardware, software, information technology and telecommunications services and systems); or
(b) any use of the Services by a person or entity other than you or your Authorised Users.
14.2 Regardless of whatever else is stated in these Terms, to the maximum extent permitted by law:
(a) neither we or you are liable for any Consequential Loss;
(b) a party’s liability for any Liability under these Terms will be reduced proportionately to the extent the relevant Liability was caused or contributed to by the actions (or inactions) of the other party, including any failure by the other party to mitigate its loss;
(c) (where the Services are not ordinarily acquired for personal, domestic or household use or consumption) in respect of any failure by us to comply with relevant Consumer Law Rights, our Liability is limited (at our discretion) to supplying the Services again or paying the cost of having the Services supplied again; and
(d) our aggregate liability to you for any Liability arising from or in connection with these Terms will be limited to the amount of any fees paid by you to us during the 12 months immediately preceding the event giving rise to the Liability, or if you have not paid for the Service, to AU$1,000.
14.3 This clause 14 will survive the termination or expiry of these Terms.
Suspension
15.1 We may suspend your access to the Services where we reasonably believe there has been any unauthorised access to or use of the Services (such as the unauthorised sharing of login details for the Services). If we suspend your access to the Services, we will let you know within a reasonable time of doing so, and we will work with you to resolve the matter, or if it cannot be resolved, then we may terminate these Terms and your access to the Services will end.
Termination
We may terminate these Terms (meaning you will lose access to the Services, and any recurring Services will be cancelled) if:
(a) you fail to pay your fees when they are due;
(a) you or your Authorised Users breach these Terms and do not remedy that breach within 14 days of us notifying you of that breach;
(b) you or your Authorised Users breach these Terms and that breach cannot be remedied; or
(c) we decide to discontinue the Services, in which case we will provide you with at least 90 days’ written notice and if you have paid upfront for ongoing access to any of the Services (excluding one-time purchases) we will issue you a pro-rata refund for such Services; or
(d) you experience an insolvency event (including but not limited to bankruptcy, receivership, voluntary administration, liquidation, or entering into creditors’ schemes of arrangement).
15.2 You may terminate these Terms if:
(a) we breach these Terms and do not remedy that breach within 14 days of you notifying us of that breach; or
(b) we breach these Terms and that breach cannot be remedied, and if you have paid fees for recurring Services upfront, you will be issued a pro-rata refund of any unused part of those fees based on the portion of the then-current Services period remaining.
15.3 You may also terminate these Terms at any time by notifying us through your Account or to our email for notices (as set out in clause 16.8), and if you have purchased any recurring services, termination will take effect at the end of your current Services period.
15.4 Upon termination of these Terms, we will retain Your Data (including copies) as required by law or regulatory requirements.
15.5 Termination of these Terms will not affect any other rights or liabilities that we or you may have.
15.6 This clause 15 will survive the termination or expiry of these Terms.
16.1 Assignment: You may not transfer or assign these Terms (including any benefits or obligations you have under these Terms) to any third party without our prior written consent. We may assign or transfer these Terms to a third party, or transfer any debt owed by you to us to a debt collector or other third party.
16.2 Disputes: Neither we or you may commence court proceedings relating to any dispute, controversy or claim arising from, or in connection with, these Terms (including any question regarding its existence, validity or termination) (Dispute) unless we and you first meet (in good faith) to resolve the Dispute. Nothing in this clause will operate to prevent us or you from seeking urgent injunctive or equitable relief from a court of appropriate jurisdiction.
If the Dispute is not resolved at that initial meeting:
(a) where you are resident or incorporated in Australia, refer the matter to mediation, administered by the Australian Disputes Centre in accordance with Australian Disputes Centre Guidelines for Commercial Mediation; or
(b) where you are not resident or incorporated in Australia, refer the matter to arbitration administered by the Australian Centre for International Commercial Arbitration, with such arbitration to be conducted in Hamilton, Victoria, before one arbitrator, in English and in accordance with the ACICA Arbitration Rules.
16.3 Events Outside Our Control: We will not be liable for any delay or failure to perform our obligations (including the Services), if such delay or failure is caused or contributed to by an event or circumstance beyond our reasonable control.
16.4 Governing law: These Terms are governed by the laws of Victoria, and any matter relating to these Terms is to be determined exclusively by the courts in Victoria and any courts entitled to hear appeals from those courts.
16.5 Illegal Requests: We reserve the right to refuse any request for or in relation to the Services that we deem inappropriate, unethical, unreasonable, illegal or otherwise non-compliant with these Terms.
16.6 Marketing: You agree that we may send you electronic communications about our products and services. You may opt-out at any time by using the unsubscribe function in our electronic communications.
16.7 Nature of Legal Relationship: These Terms do not create, and should not be interpreted so as to create, a partnership, joint venture, employment or agency relationship between us and you.
16.8 Notices: Any notice you send to us must be sent to the email set out at the beginning of these Terms. Any notice we send to you will be sent to the email address registered against your Account.
16.9 Professional Services Disclaimer: The Services do not constitute, and are not a substitute for, financial, legal or risk management advice.
16.10 Publicity: You agree that we may, with your written consent, advertise or publicise the fact you are a customer of ours, for example on the Site or in our promotional material, and you grant us a right to display and use your logo and branding solely for that purpose.
17.1 In these Terms:
Account means an account accessible to the individual or entity who signed up to the Services, under which Authorised Users may be granted with access.
AI Services means the artificial intelligence and machine learning capabilities provided through the Services, including but not limited to content generation, voice agents, property analysis, market intelligence, and business recommendations.
Authorised User means a user that you have invited to use the Services through your Account.
Consequential Loss includes any consequential loss, special or indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity or otherwise. However, your obligation to pay us any amounts for access to or use of the Services (including the Services) will not constitute “Consequential Loss”.
Liability means any expense, cost, liability, loss, damage, claim, notice, entitlement, investigation, demand, proceeding or judgment (whether under statute, contract, equity, tort (including negligence), indemnity or otherwise), howsoever arising, whether direct or indirect and/or whether present, unascertained, future or contingent and whether involving a third party or us or you or otherwise.
Order means a work order for the supply of Services, placed in accordance with clause 2.
Personal Information means any information or opinion about an identified individual, or an individual who is reasonably identifiable, whether the information or opinion is true or not, and whether the information or opinion is recorded in a tangible form or not.
Platform means our software platform accessible at http://app.reai.au through which the Services are delivered.
Services means the services we provide to you, as detailed at the beginning of these Terms.
Your Data means the information, materials, logos, documents, qualifications and other intellectual property or data supplied by you and your Authorised Users when receiving the Services or stored by or generated by your use of the Services, including any Personal Information collected, used, disclosed, stored or otherwise handled in connection with the Services. Your Data does not include any data or information that is generated as a result of your usage of the Services that is a back-end or internal output or an output otherwise generally not available to users of the Services.
